Remote Customer Service Supervisor
Company: VirtualVocations
Location: Saint Paul
Posted on: October 16, 2024
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Job Description:
A company is looking for a Remote Supervisor responsible for
leading Customer Service Representatives to meet program
objectives.
Key Responsibilities
Provide motivation and guidance to CSRs to meet quality
specifications
Monitor and develop CSR teams, handling call escalations as
needed
Conduct meetings to communicate policy changes and address CSR
concerns
Required Qualifications
Bachelor's degree or equivalent work/military experience
preferred
1-2 years supervisory experience in a virtual contact center
environment preferred
Minimum 2 years of customer service and leadership experience
required
Experience in the healthcare industry, especially prescription
coverage support, is a plus
PC skills with an emphasis on Microsoft Excel required
Keywords: VirtualVocations, Minnetonka , Remote Customer Service Supervisor, Hospitality & Tourism , Saint Paul, Minnesota
Click
here to apply!
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