Customer Support Manager
Company: VirtualVocations
Location: Rochester
Posted on: October 8, 2024
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Job Description:
A company is looking for a Customer Support Manager to lead and
develop a high-performing customer support team.
Key Responsibilities
Scale and manage a customer support team focused on delivering
exceptional customer experiences
Meet targets for customer satisfaction, issue resolution, and
operational efficiency
Provide feedback to product and engineering teams for continuous
improvement based on customer insights
Required Qualifications
Deep understanding of systems and operations in B2B and B2C
environments
Experience in hiring and managing a distributed team
Proven success in scaling support teams and maintaining service
level agreements (SLAs)
Experience in designing training and quality assurance programs at
scale
Background in fintech and experience supporting taxpayers
Keywords: VirtualVocations, Minnetonka , Customer Support Manager, Executive , Rochester, Minnesota
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